Practical problems our SMS and voice services solve every day, for small and medium Australian businesses.
Are customers slipping through because every call lands on one office phone, or ringing your mobile after hours? Enhanced call flow lets you set opening hours, route by caller location, and send calls to the right department, or ring the office and your mobile at once. Record calls for later, or have voicemail emailed to you as audio and transcribed text.
Australians are far more likely to answer a mobile number than a landline, and almost never a private number. Have your team call from a virtual mobile number that stays with the business, without the cost or complexity of corporate mobile plans.
SMS reminders are proven to cut no-shows and last-minute cancellations, while reducing the workload of rescheduling. Fewer missed appointments, and less admin chasing them.
Got a casual workforce, or staff who are not on the corporate email system and live on their phones? Reach them by SMS. voipl slots into your email or HR systems via Email to SMS or the SMS gateway, so shift openings, training and key notices land straight in their SMS inbox.
If your marketing only goes out by email, you are likely leaving sales on the table. How the two channels compare:
| Metric | SMS | |
|---|---|---|
| Open rate | up to 98% | around 20% |
| Deliverability | straight to the phone | ~50% land in spam |
| Click-through | around 19% | as low as 3.2% |
Figures drawn from industry studies; your results will vary by audience and content.
